Support

Last Updated: March 21, 2026

How to Get Help

If you need assistance with StockKoala, we're here to help.

Email: support@stockkoala.com

What We Support

• Installation and setup questions
• Feature usage and how-to guidance
• Bug reports and unexpected behavior
• Data deletion and privacy requests
• Account and access issues
• Billing questions

Response Times

Priority	Description	Target Response
Critical	App is completely non-functional, data loss risk	Within 24 hours
High	Major feature broken, blocking daily operations	Within 48 hours
Normal	General questions, minor issues, feature requests	Within 3 business days

Response times are targets, not guarantees. We do our best to respond as quickly as possible.

How to Submit a Good Support Request

To help us resolve your issue quickly, please include:

1. Your Shopify store URL (e.g., your-store.myshopify.com)
2. A clear description of the issue or question
3. Steps to reproduce the problem (if applicable)
4. Screenshots showing the issue (if applicable)
5. Browser and device you're using (desktop, iPad, etc.)

What We Don't Support

• Customizations or modifications to the App for individual stores
• Issues caused by third-party apps or themes
• General Shopify platform questions (contact Shopify Support instead)
• Training sessions or onboarding calls (documentation and email support only)

Feature Requests

We welcome feature suggestions! Email us at support@stockkoala.com with the subject line "Feature Request" and describe what you'd like to see. While we can't guarantee implementation, we review all suggestions.

Service Status

If the App is experiencing downtime or degraded performance, we will communicate updates via email to affected merchants when possible.

Contact

StockKoala
Email: support@stockkoala.com